I make a lot of purchases online so I know the difference between a good experience and a bad one. One may argue regardless of your online buying experience, you’d still know the difference.
Exhibit A: I go to Victory Records‘ webstore to buy a t-shirt and a zip up hoodie. My order was placed on Nov 25th really late (or early, like 3AM) at night. I expected to get a confirmation email right away. I didn’t see one within a few minutes so I just figured it’d show up the next day. Turns out it was in my spam folder, no big deal. My order was still in place.
Now normally at online retailors they make you sign up for an account with the place which I find to be kind of lame. I understand why though so it usually doesn’t bother me too much. The plus side is they usually have a way to track your order through processing and to find out a tracking number on shipping too. Victory has neither.
A few days later, Nov 29th to be exact, I recieved an email saying because my items were out of stock, my order was cancelled. OK, so they’re out. It is the holiday season and I bet people are ordering as gifts. I checked the site anyway and I found both items in the sizes that I ordered to be in stock.
Thankfully there have been no charges to my credit card as indicated by the email. I’m glad for that as disputing charges can be a real pain from what I hear. I decided not to place an order again since I will be seeing Between the Buried and Me tonight and I’ll likely be able to buy what I was looking for there. At least I didn’t end up like this guy
“I will make sure you will never be able to place an order on the internet again.” “I’m an attorney, I will sue you.” “I’m going to call your local police and have two officers come over and arrest you.” Just a few of the fun things I got to hear today from someone who said his name was Steve Phillips over at PriceRitePhoto.
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